I rang A1 warranty again to speak to Richard to report that Premier Motor Salels (PMS) had sent a text I replied and not heard anything else.  I also challenged why I can’t choose another garage as the warranty states.  He said it is Consumer Rights, the garage has chosen to do the repair.

I suggested then there must be a financial cost to them if I were to use a third party garage, he eventually admitted they would pick up the cost.  So it is not a warranty, you cannot go to another garage until they fail or agree to pick up the cost.

When I told him their landline is disconnected and I can’t just ring them, he asked ‘what is the business like?’. I explained the premise is always locked, they have no mechanic and the boss Craig is always at Pershore. He said he would put it to there accounts dept.